Policies
Preorders
All preorders may take up to 8 weeks to fulfil.
Any bespoke requests for pre-order items will receive an invoice for payment. This holds all the payment information to bank transfer the payment. If this is not completely by 7 days from the invoice sending date, your requested items will not be picked up, & we are unable to guarantee they will be in stock. You are welcome to pre-order at a later date, and these will be added to the next available shipment.
If we are unable to secure the items pre-ordered, you will receive your deposit back in full.
By committing to paying for a pre-order, you are consenting that you are aware of this policy.
Shipping
Please allow 72hours for despatch.
Our chosen courier is Royal Mail where we receive receipt of postage. This takes approximately 3days, however we are able to send out on next day delivery if requested.
Handling
All items are brand new and sealed (either by the manufacturer or ourselves).
While every care is taken on the transportation of items, we will also bubble wrap where appropriate.
Please be aware, however, that some items may still incur small damage to either the packagin or the product itself due to the nature of the product & transit.
Returns
Orders & Preorder deposits are non-refundable.
Refunds are not given on any food/drink items once dispatched.
All dates are checked before dispatch. If there are any issues with the item during transit, we will seek compensation from the courier to reimburse you if S2U deems it appropriate.
Please contact info@state2u.com as soon as possible if you are requesting a return - Items are accepted for returns at the discretion of the state2u team only within 14 days of shipping. This decision if final.
Refusal
We reserve the right to choose not to accept a sale from any individual we deem inappropriate. This is at the discretion of State2U team.